We're really sorry to hear that you're disappointed with the outcome of the dispute. As mediators on the platform, the moderator strives to handle each dispute case objectively and fairly, ensuring a result that is fair and transparent.
Although we do our best to ensure fairness, there are situations where the dispute outcome may not meet one party's expectations. This could be due to one of the following reasons:
1) Insufficient evidence: During the dispute process, there may be instances where evidence is lacking or unclear, making it difficult for us to make a judgment in your favor.
2) Violation of platform rules: If you were involved in actions that violated the platform rules, it could lead to a dispute outcome that favors the other party or doesn't align with your expectations.
If you believe that there has been a misjudgment or error in the dispute outcome and you have new and valid evidence or information, we encourage you to provide it to our official email at dispute@coincola.com. We will reevaluate your situation and do our best to address any concerns.
Thank you for your understanding and cooperation!
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