I empathize deeply with your current distress and anxiety. Given the order timeout due to an operational oversight, here are the steps you might consider to address the issue:
1. Contact the Seller: Reach out to the seller via the order chat interface as soon as possible, explaining the situation and requesting assistance to restart the order. Sellers may be willing to help, considering their good business reputation.
2. Contact Customer Service: Simultaneously, you can also reach out to our customer service team through the app, providing this Trade ID and details. Our team will exert maximum effort to help you recover your losses.
3. Keep Evidence: It's crucial to retain all relevant transaction and communication records, as these will be vital evidence for subsequent handling.
4. Report to Police: If the above steps do not resolve the issue, you may consider reporting it to the police. We will provide necessary support.
Rest assured, while the platform cannot guarantee the recovery of losses, we are committed to doing our utmost to assist you. I also advise you to be more cautious in future operations to prevent similar occurrences.
Thank you for your understanding and cooperation.
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