What to do if the buyer overpays to the seller's receiving account?

Thank you for reaching out. I understand the inconvenience and concern regarding the overpayment issue. Rest assured, we will do our utmost to assist you.

Here are the steps we can take:

1. Contact Seller: I see you've already reached out to the seller via the order chat and requested a refund. This is a good start. I will follow up to ensure the seller responds promptly.

2. Contact Customer Service: I also suggest contacting our customer service team through the app, providing your order number and relevant evidence. Our team will assist you further and ensure your rights are protected.

3. Keep Evidence: Please continue to keep all transaction and communication records, as these are crucial for our follow-up.

4. Report to Police: If the above steps do not resolve the issue, you may consider reporting it to the police. We will provide necessary support.

Please be assured that we will do our best to help you recover your loss. I also remind you to double-check payment amounts in future transactions to avoid similar issues.

Thank you for your understanding and cooperation.