What to do if the buyer underpays to the seller's receiving account?

I fully understand the situation you are currently facing, and we are definitely committed to assisting you in resolving the issue of the buyer not paying the full order amount.

Here are the steps I suggest:

1. Contact the Buyer Immediately: Please reach out to the buyer through the order chat interface, clearly point out that they have not paid the full order amount, and request that they make up the difference as soon as possible.

2. Contact Platform Customer Service: At the same time, please contact customer service through the app, provide your order number and relevant evidence, and request platform intervention to help recover your losses.

3. Keep Evidence: Please ensure that you save all chat records, transaction records, and other evidence related to this transaction for future reference.

4. Report to the Police: If the buyer refuses to make up the difference or the platform customer service cannot resolve the issue, please consider reporting the matter to the police to protect your rights through legal means.

Before the issue is resolved, please do not release any cryptocurrencies to ensure the safety of your assets. I will take immediate action and maintain communication with you to ensure the problem is resolved promptly.

Thank you for your understanding and cooperation!