What to do if I paid but the seller didn't release the coins

I understand your current predicament regarding the payment you've made but the seller has not released the cryptocurrency.

Please follow these steps to address the issue:

1. Initiate a Dispute: Please promptly initiate a dispute on the platform and ensure that all necessary payment proofs are provided within the order.

2. Provide Payment Proofs: Please furnish the following valid payment proofs:

1）Screenshot of the payment made;

2）Screenshot showing your conversation with the bank confirming the successful payment;

3）video recording displaying the bank transaction records from the day of payment up to now;

4） complete electronic statement from the day of payment up to now.

3. Await Review: Once the moderator intervenes in the dispute, we will promptly review the payment proofs you've provided.

4. Be Patient: Please note that there may be issues with the bank transfer system, causing the payment to remain pending. Please be patient and wait for the transfer to succeed. If the payment is reversed, please initiate the payment again.

Important Notes:

1. If the platform verifies that the seller has repeatedly withheld the release of cryptocurrency intentionally, we will consider this as malicious locking of the order and may temporarily restrict the seller's account.

2. If the buyer repeatedly marks payment but fails to complete it within a long period, the platform may temporarily restrict the buyer's account or advertisements.

Rest assured, we will closely monitor this matter and ensure your rights are protected. If you have any other questions or need further assistance, please do not hesitate to contact us.

Thank you for your understanding and cooperation!