What to do if I haven't received payment and the buyer is unresponsive

First and foremost, I understand the issue you are currently facing, and I sincerely apologize for any inconvenience caused during the transaction process. To resolve your problem promptly, please follow these steps:

1. Initiate a Dispute: Please immediately initiate a dispute on the order page and select "Payment Not Received" as the reason for the dispute.

2. Provide Proof: To support your dispute request, please provide the following proof materials:

a) Screenshots: Provide screenshots of all transactions and balances in your receiving account from the initiation of the order to the present.

b) Video: Record a video showing all transactions and balances in your receiving account from the initiation of the order to the present.

c) Electronic Statement: Provide a complete electronic statement from the initiation of the order to the present.

3. Time Limit: Please note that according to our transaction rules, the buyer must complete the payment within 20 minutes as stipulated by the order. If the buyer fails to make the payment within the specified time, you have the right to either proceed with the transaction or cancel the order after a refund.

4. Await Review: Once you have submitted the above proof materials, our moderators will promptly intervene and review the evidence you provided. We will determine whether the buyer has indeed failed to complete the payment based on the proof you provided.

5. Buyer's Conduct: If it is verified that the buyer has engaged in malicious order locking, we will impose corresponding restrictions on the buyer's account or take other necessary measures according to the platform rules.

Please proceed with the above steps as soon as possible so that we can handle your dispute promptly. If you have any questions or need further assistance during the process, please feel free to contact me.

Thank you for your understanding and cooperation.