What to do if I didn't received payment and the buyer has provided proof

Thank you for reaching out to us. We understand the predicament you are currently facing. To ensure the issue can be addressed promptly and effectively, please follow these steps:

1. Initiate a Dispute: Please start a dispute within the order and briefly explain the situation regarding the non-receipt of payment.

2. Provide Proof of Non-Receipt of Payment: After initiating the dispute, please provide the following proof as soon as possible.

1) Screenshots or a recorded video showing all transactions on your receiving account from the initiation of the order to the present.

2) If possible, provide a complete electronic statement for a more comprehensive understanding of the situation.

3. Await Moderator Review:

Once the moderator intervenes in the dispute, we will promptly review the proof you provide.

Regarding potential issues with the bank transfer system, we advise you to remain patient as there may be delays. If the payment is ultimately reversed, please ask the buyer to initiate the payment again.

We understand this may have caused you inconvenience, but rest assured, we will make every effort to assist you in resolving this issue. If you have any other questions or require further assistance, please do not hesitate to contact us.