What to do if I didn't receive payment and the buyer provided a fake payment screenshot

First and foremost, I empathize with the predicament you are currently facing, and we deeply regret the situation where the buyer has provided a false payment screenshot. To safeguard your interests and handle this dispute properly, please follow the steps below:

1. Initiate a Dispute: Please start a dispute within the order page and select "Payment Not Received" as the reason for the dispute.

2. Provide Valid Proof: To demonstrate that you indeed did not receive the payment, please provide any of the following valid proofs:

1）Screenshot: Provide a screenshot of your payment account's transaction history from the time the order was initiated until now.

2）Video: Record a video showing the transaction history of your payment account from the time the order was initiated until now.

3）Electronic Statement: Provide a complete electronic statement covering all transaction records from the time the order was initiated until now.

3. Submit Proof: Upload the aforementioned proof to the dispute page, ensuring all information is clear and visible.

Once you have submitted the valid proof, our moderator will promptly intervene and review the materials you have provided. If the platform verifies that the buyer has indeed provided a false payment screenshot, we will take necessary measures, including but not limited to permanently restricting the buyer's account, to uphold the integrity and fairness of the platform.

Please rest assured that we will fully support you and ensure that your rights are properly protected. If you have any questions or need further assistance during the process, please do not hesitate to contact me.