What to do if the buyer deliberately lowers the payment amount?

First of all, thank you for reaching out to us promptly regarding the situation where the buyer's payment amount is lower than the order amount. We take your feedback very seriously and understand the inconvenience this may have caused you.

According to our platform's rules, buyers must ensure that the payment amount matches the order amount. Any deliberate reduction in the payment amount is not permitted and violates our trading policy.

To address this issue, we will immediately take the following actions:

1. Verify the Situation: We will carefully review the buyer's payment records to confirm whether there is a deliberate reduction in the payment amount.

2. Take Action: Once verified, we will restrict the buyer's account according to the platform rules, including but not limited to limiting their transaction privileges or advertising.

3. Protect Seller's Rights: We will ensure that your rights are protected and take necessary measures to prevent similar situations from happening again.

Please rest assured that we will handle this matter promptly and keep you updated on the progress. If you have any other questions or need further assistance, please do not hesitate to contact us.

Thank you again for your understanding and support. We are committed to providing you with a fair and secure trading environment.