Thank you for reaching out to us. I understand the predicament you are facing, where you have received payment but are unable to release the cryptocurrency due to account issues, such as not receiving a verification code or forgetting your fund password.
Please follow these steps to allow us to assist you promptly:
1. Initiate a Dispute: Please start a dispute on the trading platform and clearly state in the dispute description that you have received payment but are unable to release the cryptocurrency due to account issues.
2. Provide Evidence: If possible, please provide relevant payment receipts or other evidence to prove that you have indeed received the payment.
3. Await Moderator Intervention: Once you initiate the dispute, the platform moderator will intervene and verify the situation. Please keep the communication channels open so that the moderator can contact you promptly.
4. Assist in Releasing the Cryptocurrency: After verifying the situation, the moderator will assist you in resolving the account issues and ensure that the cryptocurrency is released to the buyer smoothly.
If you encounter any difficulties during the process or need further assistance, please feel free to contact me. We will do our utmost to ensure that your transaction is completed smoothly.
Thank you for your understanding and cooperation.
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