Thank you for reaching out to us regarding the gift card transaction dispute. To ensure we can resolve your issue quickly and accurately, we need you to provide some necessary documentation. Below are the specific details required based on your role (buyer or seller):
If you are the buyer, provide all necessary proofs as much as possible:
1. Please provide evidence that the gift card was valid before you sent it to the seller.
2. Please provide proof of when the gift card was used (from Gift Card Support).
3. Please provide proof of who used the gift card (from Gift Card Support).
4. Please provide a photo of the receipt for the gift card.
5. Please provide proof of ownership of the gift card.
If you are the seller:
Please record a video within the next 12 hours, clearly showing your Gift Card account name.
1. The video should display your Gift Card account balance.
2. The video should show the transaction activity history of the gift card.
Please ensure the video is clear and includes all necessary information. This is crucial for us to arbitrate the dispute quickly and accurately.
Note: It is highly recommended for either the buyer or seller to provide a video recording of the entire process, from sending or receiving the gift card to checking its balance. This is crucial for us to quickly and accurately arbitrate disputes.
Thank you for your cooperation and understanding.
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