Account Restriction Explanation

First and foremost, I understand the inconvenience and concerns that the current restriction on your account may have caused you. Rest assured, our primary goal is to ensure a safe and fair trading environment, safeguarding the rights of all users.

If your account has been restricted, please review your recent transaction activities to ensure they are normal. To help you better understand the situation and take appropriate measures, here are some behaviors that may lead to account restrictions:

Buyer Abnormal Behaviors:
1. Prolonged Delays in Payment: Not completing payment after marking it as paid.
2. Incomplete Payment: Not paying the full amount as per the order.
3. Locking Seller's Assets: Locking seller's assets in escrow without the intention to complete the transaction.
4. Unauthorized Use of Gift Cards: Selling the same gift card in multiple transactions or selling used gift cards.
5. Using Coercion or Fraudulent Means: Demanding immediate release of cryptocurrency.

Seller Abnormal Behaviors:
1. Unjustified Request to Cancel Orders: Requesting to cancel orders without a valid reason.
2. Providing Unavailable or Non-Real-Time Payment Accounts: Providing payment accounts that are unavailable or not real-time.
3. Failure to Release Funds Timely: Not releasing funds within 20 minutes after receiving full payment.
4. Non-Cooperation in Refund Processing: Not cooperating in processing refunds due to errors or overpayments.
5. Deceptive Practices: Deceptive behavior regarding gift card balances.

Other Malicious Violations:
1. Forging False Payment or Receipt Evidence: Providing false payment or receipt evidence.
2. Delayed Response: Causing order cancellation or timeout due to delayed response.
3. Failure to Provide Valid Evidence: Failing to provide valid evidence during dispute resolution, leading to unresolved disputes.
4. Use of Illegal Funds Sources: Using funds from illegal sources, leading to frozen receiving accounts.
5. Encouraging Transactions on Unauthorized Social Media Platforms: Conducting transactions on unauthorized social media platforms.
6. Non-Cooperation in Currency Disputes: Non-cooperative behavior in currency disputes such as refunds or additional payments.
7. Other Malicious Transaction Behaviors: Any other malicious transaction behaviors.

If you believe the restriction on your account is based on a misunderstanding, please provide relevant evidence and explanations to [e-mail]. Our team will carefully review the information you provide and take appropriate actions based on the situation.

For moderate violations, we typically restrict account permissions for a period of time. After the restriction period ends, you can contact us again to lift the restrictions. Severe violations may result in permanent banning of the account and associated accounts.

Please maintain good transaction behavior, avoid causing losses to the platform or other users, and ensure the normal use of your account.