Why can't I pass KYC verification?

Regarding the issue of failing the KYC verification, I understand this may cause you inconvenience. Here are common reasons for KYC verification failure and corresponding suggestions:

1. Unclear Document Information:
- Issue: If the name, ID number(such as NIN in Nigeria), or portrait on your document is unclear, the system or reviewers cannot accurately identify these key pieces of information.
- Suggestion: Ensure your document is clear. If the document is clear but the photo quality is poor, use a phone or camera with higher pixel to retake the photo. If the document itself is blurry, replace it with a new, clear one.

2. Incomplete Document Photo:
- Issue: Missing key parts of the document photo, such as the Machine Readable Zone or the portrait section of a passport, will lead to verification failure.
- Suggestion: Ensure the document is fully within the camera frame when taking the photo, and adjust the focus to ensure the photo is clear.

3. Not Uploading a Valid Document:
- Issue: We only accept valid identification documents issued by local governments. Non-ID documents like driver's licenses, work IDs, student IDs, and photos of documents taken from a screen are not accepted.
- Suggestion: Ensure you upload a photo of the original valid ID document.

To help you resolve the issue quickly, I suggest you resubmit the verification materials according to these recommendations. If you encounter any difficulties or need further assistance, please feel free to contact us. We are committed to serving you and helping you successfully complete the KYC verification.