What to pay attention to when trading

1. The other party responds too slowly or does not respond.

If the other party responds too slow or does not respond, you can request customer service to intervene. Once the customer service has verified that the vendors have committed multiple violations, the offer permissions will be directly blocked.

2. You have paid, but the order has timed out.

Please contact the seller immediately to restart the transaction; if the seller does not respond or refuses to restart the transaction, you can contact the online customer service to help recover the loss. However, there is still a risk that the funds may not be recovered. You can call the police to assist in handling.

3.You have released coins but haven't received payment.

Please contact the buyer immediately to complete the payment; if the buyer does not respond or refuses to pay, you can contact the online customer service to help recover the loss. However, there is still a risk that the funds may not be recovered. You can call the police to assist in handling.

4.You transfer more money to the seller.

Please contact the seller immediately to negotiate the refund; if the seller does not respond or refuses to refund, you can contact the online customer service to help recover the loss. However, there is still a risk that the funds may not be recovered. You can call the police to assist in handling.

5.How do you deal with transaction disputes?

You can open the dispute 5 minutes after completing the marked payment; CoinCola staff will fairly intervene in the settlement based on the valid evidence provided by both parties and the credit of the trader. Disputes usually take 1-2 days to resolve.

6.What should you do if you encounter price increases or bargaining?

CoinCola prohibits price increase and bargaining within the order. Once you encounter this situation, please refuse it immediately, open the dispute immediately, and request the official customer service to intervene. Once we verify the price increase and bargaining behavior, the vendor account will be permanently disabled