How to open a trade dispute

To initiate a dispute, follow these steps: Open the chat interface, mark the payment, and you will find a "Dispute" button. Click it and select the appropriate reason to submit.

Once a dispute is initiated, the moderator will address it promptly, possibly requiring you to provide relevant evidence or information for further verification. Stay updated by monitoring the order page.

Note that disputes cannot be initiated if the order is canceled or has timed out. If you cannot start a dispute or find the button, contact our customer service team for a fair and satisfactory resolution.

Dispute Guidelines:
1. A dispute can only be initiated 5 minutes after the order is marked as paid.
2. Disputes cannot be initiated for orders that are expired or canceled. Contact customer service on the app for assistance if needed.
3. Regular dispute processing time is 4-12 hours on weekdays. Holidays and special disputes may take longer.
4. After initiating a dispute, the encrypted assets in the order are held and frozen by the platform until the issue is resolved.