What to do if you don't receive the SMS verification code?

If you're having trouble receiving SMS verification codes, try these steps:

1. Make sure you have a strong cell phone signal.
2. Check that your SMS mailbox has enough space to receive new messages.
3. Ensure that you don't have any SMS filtering services that may be blocking incoming messages.
4. Check that SMS messaging hasn't been disabled on your cell phone.
5. Call your telecom service provider to confirm whether the phone number is on DND (Do-Not-Disturb) mode.

If you've tried the above steps and still haven't received the verification code via SMS, we suggest trying the following:

1. You can unlink your old phone number and apply a new one. You can find the tutorial here: https://coincolahelp.zendesk.com/hc/en-us/articles/360009261493

2. You can disable phone number verification and switch to email verification. You can find the tutorial here: https://coincolahelp.zendesk.com/hc/en-us/articles/34884353639065

We apologize for any inconvenience caused and appreciate your patience, cooperation, and support.