To protect our users and ensure compliance with KYC (know your customer) and AML (anti-money laundering) regulations, we require all CoinCola users to verify their identities. Follow the steps below to complete the identity verification process.
Step 1: Enter the Verification page
（1）Log in to your Coincola account. Click on your username in the top right of the screen to enter the ‘User Center’ page.
（2）For CoinCola mobile app users, select ‘Account’ in the navigation bar and then ‘Identify verified’.
Step 2: Select the type of identity information to be verified
（1）Website：Select ‘Authentication’ in the User Center menu bar to reveal a list of verification options,then choose your country and which type you want to verify:Identity card, Passport or Driving license.
（2）APP：Enter the page of "Identify verified",choose which type you want to verify:Identity card, Passport or Driving license,then click "START IDENTITY VERIFICATION".
Step 3: Upload your identity information of your ID card/Passport/Driving License
Enter the required information for your chosen method of verification, attach photos in the specified format, read the user agreement and click the ‘Submit’ button.
Step 4:Do Face ID verification
Using your phone to scan the code,then start your verification on your phone and check the result on the website.
Follow the step instructions for face authentication in a well-lit area，make sure your face is very clear and you are doing exactly as directed.
If your face ID verification is falied,you can click Re-certify to verify again,but you only have 5 chances in total.If you fail 5 times of certification, you need to contact online customer service to re-apply for certification.
Click here:How to contact Customer Service?