- If a buyer does not pay the seller and mark payment as paid within the allotted trading time(15 minutes), the order will be automatically canceled and assets held in the trade escrow will be returned to the seller’s CoinCola wallet.
- If a seller does not release assets and the buyer didn't pay the seller, the buyer has the option to cancel the order. If the buyer has sent the payment, please open a dispute 15 minutes after the trade has ended.
Click here:How to open a trade dispute？
- Please pay attention to the trade time limit and any messages you receive from your trade partner. Failure to the reply to your trade partner may result in negative feedback. Please ensure you are available to complete trades when your advertisements are set as active.