To apply for CoinCola's facial recognition, submit a support request or send an email to dispute@coincola.com along with the following information and documents:
- Two photos of your passport or other identity documents, including the front and back of the identity documents. We require the photos to be clearly visible – please take it photos in brightly-lit place.
- A ‘selfie’ photo with your passport or other identity documents held at your chest, making sure your face and identity documents are clearly visible. We require you to hold your passport to your chest, making sure that your face and passport are clearly visible in the photo.
- A video of you holding your passport. We require you to hold your passport at your chest, making sure that your face and passport are clearly visible on the video.
In addition, leave your registered mobile phone number, legal name, CoinCola username along with the files above. Your application will be manually reviewed and approved by a member of CoinCola's support team.
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