To protect our users and ensure compliance with KYC (know your customer) and AML (anti-money laundering) regulations, we require all CoinCola users to verify their identities. Follow the steps below to complete the identity verification process.
Step 1: Enter the Verification page
Log in to your Coincola account. Click on your username in the top right of the screen to enter the ‘User Center’ page.
Step 2: Select the type of identity information to be verified
Select 'Identity Verification’ in the Authentication menu bar,then choose your country and which type you want to verify:Identity card, Passport or Driver’s license
Step 3: Submit ID information
Enter the full name and and ID number as in the ID. The full name must include Surname, Given names, Middle name (if applicable). then click ‘Next’.
Step 4:Submit ID photo
You need upload the front of your ID photo and upload a photo of yourself holding identity document next to your face. Do as the example. Then click ‘Next’.
Step 5:Do Face verification
Using your phone or to scan the code,start your verification on your phone or CoinCola APP ,then check the result on the website or your APP.
In this step, we will detect whether you are a living person rather than a robot, and will compare whether the faces in the video and the photo are the same.Please use the front camera to record a 3 second video. Click ‘Start recording’.
Step 6: Successfully Submit
When you submit document successfully, you can see this. Be patient and wait for customer service to review it.
We will always go through your verification application within 24 hours,thanks for your patient!
If you still failed, you can contract online customer service or WhatsApp “+ 852 51261971”
Click here:How to contact Customer Service?