To protect our users and ensure compliance with KYC (know your customer) and AML (anti-money laundering) regulations, we require all CoinCola users to verify their identities. Follow the steps below to complete the identity verification process.
Step 1: Enter the Verification page
Log in to your Coincola account. Click on your username in the top right of the screen to enter the ‘User Center’ page.
Step 2: Select the type of identity information to be verified
（1）Website：Select 'Document verification' or ‘Face ID verification’ in the Authentication menu bar,then choose your country and which type you want to verify:Identity card, Passport or Driving license.
Step 3: Upload your identity information of your ID card/Passport/Driving License
Enter the required information for your chosen method of verification, attach photos in the specified format, read the user agreement and click the ‘Submit’ button.
Step 4:Do Face ID verification
Using your phone or wechat to scan the code,start your verification on your phone or CoinCola APP ,then check the result on the website or your APP.
If your face ID verification is falied,you can click Re-certify to verify again,after you failed twice the system will let you record a 3 seconds video of yours to do the verification.
We will always go through your verification application within 24 hours,thanks for your patient!
If you still have problem with recording the video,you need to contact the customer service to solve your problem,thanks for your cooperation!
Click here:How to contact Customer Service?