CoinCola Trading Regulation of Vendor

Dear CoinCola Vebdor,

In order to standardize the transaction behavior of CoinCola vendor, establish a safer and more standardized transaction environment, and improve the overall quality and reputation of platform vendor, the trading regulation of CoinCola vendor are as follows:

Note: This regulation takes effect from the date of publication, and will be improved or revised from time to time. The improved or revised new regulation will take effect from the date of update.

Basic principles to be followed in trading:

Vendor should strictly abide by the basic principles of honest transactions, timely payment, quick release coins, no malicious lock order, no malicious place order, no cancel the order at will.

Basic qualities required for trading:

1. Be responsible for your own offers, confirm the price and quantity of offers before publishing; remove the offers in time when leaving the operating equipment;

2. Familiar with the transfer regulations of various banks, and complete the transfer efficiently within the valid time of the order;

3. After receiving the payment from the buyer, check the amount and identity information in time, and release the coins quickly;

4. It is forbidden to remit a penny to other people's bank accounts without the consent of others to test the bank accounts;

5. Order disputes can be submitted when necessary, and malicious disputes with counterparties are prohibited;

6. It is forbidden to use any programs and other non-artificial forms of pending orders for malicious price reduction;

7. Vendors should have good service awareness and service attitude, respond in a timely manner, and use polite language;

8. Vendors should respect the customer service staff of the platform.

Implementation rules for vendor management penalties:

Classification	Behavior	Punish
Irregular operation of collection and payment	Vendors use their accounts that are inconsistent with their identity information to transfer money to users	Once a complaint occurs twice, the customer service has the right to restrict some functions of the buyer's account for 24-72 hours depending on the situation
	The provided payment method is incorrect, which prevents the buyer from making payment normally, and does not cooperate with providing the correct payment method during the transaction	Once a complaint occurs twice, the customer service has the right to restrict some functions of the buyer's account for 24-72 hours depending on the situation
Fund security and account exception handling	The platform has reasonable evidence to prove that the vendor directly participates in or assists in money laundering	Directly freeze the vendor's account and assets, freeze the associated account, and report to the relevant judicial department as the case may be
	The vendor is verified by the platform to withdraw coins or make payment directly to the third-party platform/individual suspected of money laundering, and cannot provide reasonable proof	Directly freeze the vendor's account and assets, freeze the associated account, and report to the relevant judicial department as the case may be
	The vendor frequently trades with individuals suspected of money laundering at abnormal prices on the platform without verifying the purpose of the other party’s purchase of coins or reporting it to the platform’s risk control personnel	Depending on the severity of the situation, some functions of the account will be directly frozen and posting offer will be permanently banned.
	The vendor is not allowed to guide defrauded users to trade on this platform, or the vendor knowingly or with reasonable common sense can infer that funds received on other platforms/communities are black money, but still ignore the risk and directly flow the funds to CoinCola users.	Directly freeze the vendor's account and assets, freeze the associated account, and report to the relevant judicial department as the case may be
	The vendor knowingly or with reasonable common sense can infer that funds received on other platforms/communities are black money, but still ignore the risk and directly flow the funds to CoinCola users.	Directly freeze the vendor's account and assets, freeze the associated account, and report to the relevant judicial department as the case may be
	The vendor's payment causes the seller's collection account to be frozen and does not cooperate with the processing	Once a complaint is made, the customer service has the right to restrict some functions of the account, freeze the account and assets, freeze the associated account, and report to the relevant judicial department as the case may be.
	The collection account used by the vendor on other platforms is directly used as the payment account of CoinCola, which causes the user to freeze	Once a complaint is made, the customer service has the right to restrict some functions of the account, freeze the account and assets, freeze the associated account, and report to the relevant judicial department as the case may be.
Other behaviors that do not comply with transaction norms	When the user places an order, the vendor suddenly maliciously changes the price, resulting in a large deviation between the latest price and the old price	The platform customer service has the right to ask the vendor to make up the difference, freeze the vendor's account and assets, and freeze the associated account according to the situation
	The vendor bargains within the order	The platform customer service has the right to ask the vendor to make up the difference, freeze the vendor's account and assets, and freeze the associated account according to the situation
	The vendor uses other accounts to maliciously swipe their own accounts	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	The vendor requests to add the contact information of the other party in the order to induce private transactions	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	As determined by the platform, it has been confirmed that there is assisting others or using other self-owned accounts to deliberately steal the platform's activities and benefits, or there are other behaviors that are detrimental to the interests of the platform and obtain improper benefits.	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	It is determined by the platform that the vendor uses the trumpet account or instructs others to register the trumpet account to intentionally lock the order (or intentionally delay the payment)	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	It is determined by the platform that the vendor has used programs and other methods to place orders for malicious price reduction	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	The vendor uses programs and other methods to grab low-priced orders	The platform customer service has the right to ask the vendor to make up the difference, freeze the vendor's account and assets, and freeze the associated account according to the situation
	Platform judgment and user reporting of abnormal offers posted by vendor	Once found, the customer service has the right to restrict some functions of the account. If such problems occur three times in a row, some functions of the account will be temporarily or permanently restricted.
	After the platform intervened in the dispute, the vendor was judged to provide false certification materials	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	After the platform has verified that it is true that the vendor has been complained or other bad behavior on other platforms,	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	The vendor is judged to be liable and pay the corresponding compensation in the dispute, but the vendor will not cooperate in the end	Temporarily or permanently restrict some functions of the account depending on the severity of the situation
	Disrespect other users/platform staff, have language conflicts with them (sarcasm, abuse, etc.) or have other uncivilized behaviors, which will not stop after being stopped by customer service, affecting the reputation of the CoinCola brand	Temporarily or permanently restrict some functions of the account depending on the severity of the situation

Note: In the event of any disputes during the transaction, the platform customer service has the final arbitration right

CoinCola Team
2021-5-20