OTC Trade Guides
User Guides
- How to buy Bitcoin on CoinCola
- How to sell Bitcoin on CoinCola
- What to pay attention to when trading
- CoinCola Fee
- How to post an P2P offer on CoinCola App
- How to post an OTC Offer (Website)
Trade Disputes
- How to deal with trade dispute
- The paid order timed out or released the coins by mistake
- My account has assets but insufficient balance when selling
- How to reset your payment password
- What to do if I have a gift card transaction dispute
- What to do if I have received payment but cannot release the coins
Deposit and Withdraw
- Why the transfer has not arrived
- Fill in the wrong address or information when depositing or withdrawing
- Minimum deposit, withdrawal and handling fee
- What to do if I can't withdraw coins after changing payment password
- Why did my deposit not arrive in my CoinCola account?
- Minimum Requirements for Cryptocurrency Deposits
Verification
- Why can't I pass KYC verification?
- What to do if email verification codes aren't received?
- How to change email verification
- How to add CoinCola email to the whitelist.
- How to Modify Phone Number
- How to Cancel Google Authentication
Protocol
- List of countries that currently do not support identity verification
- List of countries that do not currently support area codes
- Account Restriction Explanation
- Important Compliance Reminder for All CoinCola Users
- List of countries that currently do not support identity verification
- CoinCola Trading Regulation of Vendor
FAQ
- How to Download CoinCola Pro from App Store On iPhone?
- What can I do if I send cryptocurrency to the wrong address?
- How to Delete My CoinCola Account?
- What can I do if I deposit cryptocurrency to the wrong address?
- Why can't I chat with an P2P trader before placing an order?
- What can I do if my P2P trading partner takes too long to pay or doesn’t pay?