What to do if you lose access to your Google Authenticator account？

If you lose access to your Google Authenticator account, submit a request or email [e-mail] with the following information and documents:

• Photos of the front and back (if applicable) of your identification document.
• A ‘selfie’ photo with your identity documents held at your chest, making sure your face and identity documents are clearly visible.
• Mobile phone number, legal name, CoinCola username and details about your support issue.

The subject of the email indicates your mobile phone number,legal name,CoinCola username + Apply for cancellation Google 2-Step Verification.

Click here:How to submit a request?

Click here:How to contact Online Customer Service?