Frequently Asked Questions about Express Sell

1. How long does it take to receive payment?

Once you place a sell order, payment is processed in real-time. Most buyers complete the payment within 3 minutes.

2. Why do I need to complete KYC to trade?

KYC (Know Your Customer) helps protect your digital assets and prevent fraud. You must complete KYC verification before you can start trading.

3. Why is the transaction marked as completed 10 minutes after the buyer sends payment?

Our Express Sell partners confirm payment instantly and mark it as “Payment Successful.” To ensure the transaction is valid, the system auto-completes the order 10 minutes after the payment confirmation.

4. What if I don’t receive the payment after the order is marked completed?

Click [Haven’t received the payment? Open a dispute] on the order page. Our team will review the order details and assist you. You can also raise a claim from the original order directly.

5. Can I cancel an Express Sell order after placing it?

No. Once an Express Sell order is created, it cannot be canceled. The transaction will go through automatically.

6. What should I do if the payment shows completed, but I haven’t received the funds yet?

Sometimes delays happen due to bank processing or the NGN payment system. If the payment is refunded, the supplier will reissue it. Please wait up to 24 hours before contacting support.

7. Are Express Sell partners reliable?

Yes. All partners are carefully vetted through a three-level risk control process. They also hold a minimum of 100,000 USDT in escrow with CoinCola to protect users' assets.

8. How do I dispute a transaction if I don’t get paid?

Click [Haven’t received the payment? Open a dispute] after the transaction. We’ll confirm the payment status with the partner and reissue your funds if necessary.

9. Which cryptocurrencies can I sell with Express Sell?

Currently supported coins: BTC and USDT.

10. What fiat currencies are supported?

At the moment, Express Sell only supports NGN (Nigerian Naira).

11. What is Express Sell, and how is it different from P2P trading?

Express Sell is a quick-sell feature that connects you directly to verified liquidity providers. Unlike regular P2P trading where you choose a buyer, Express Sell matches you automatically for faster and hassle-free transactions.

12. Is there a fee for using Express Sell?

There are 0 fees charged by CoinCola for Express Sell transactions. 

13. How do I know if my payment has been received?

Once the buyer confirms payment, the transaction status will show “Payment Successful.” You should also receive a bank alert. If not, you can open a dispute directly on the order page.

14. What happens if the bank account I provided is incorrect?

If the account details are wrong, the funds may be lost or returned by the bank. Always double-check your bank information before placing an order. CoinCola is not responsible for losses caused by incorrect account details.

15. Can I use someone else’s bank account to receive payment?

No. For your security and compliance with KYC rules, the bank account name must match your verified CoinCola account name. Payments to third-party accounts are not allowed.