Prepare the following information and documents,then submit a request or send an email to this address:dispute@coincola.com
- Two photos of your Passport or other identity documents,including the front and back of the identity documents. (Require the photo to be clearly visible,please take it in a bright place)
- A ‘selfie’ photo with your passport or other identity documents held at your chest, making sure your face and identity documents are clearly visible.(Require you hold your passport to your chest, make sure that your face and passport are clearly visible on the photo.)
- The video of you holding your passport. (Require you hold your passport to your chest, make sure that your face and passport are clearly visible on the video.)
· Indicate your registered mobile phone number, legal name, CoinCola username + face verification to apply for manual review.
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