First and foremost, thank you for choosing our platform for your transactions, and we understand your concerns. Regarding the situation where the buyer has used a payment account that does not match the real-name identity of their platform account, we indeed recommend that buyers should use a payment account that matches their real-name identity on the platform to ensure the compliance and security of the transaction.
According to our platform rules, as the seller, you have the right to choose to refuse the transaction and initiate a refund within 24 hours of receiving such payment. If the buyer does not cooperate with the refund, the platform may take temporary restriction measures, including but not limited to restricting the buyer's account or advertisements, to protect your interests and the order of transactions on the platform.
For your benefit and the smooth conduct of the transaction, I suggest you follow these steps:
1. Confirm that the buyer's payment account does not match the real-name identity of their platform account.
2. Within 24 hours of receiving the payment, proceed with the refund operation through the refund process provided by the platform.
3. If the buyer does not cooperate with the refund, please contact our customer service team promptly, and we will assist you in handling this matter.
Please be assured that we will fully support your decision and ensure that your rights are properly protected. If you have any other questions or need further assistance, please do not hesitate to contact me.
Thank you again for your understanding and cooperation. We wish you a smooth transaction!
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