My account has assets but insufficient balance when selling

Based on your description, it seems your crypto assets are in the Exchange Wallet instead of the OTC Wallet. In CoinCola, each account has two separate wallets: Exchange Wallet and OTC Wallet. These wallets are independent.

To transfer your crypto assets from the Exchange Wallet to the OTC Wallet, follow these steps:

1. Log in to your CoinCola account and go to the Wallet page.
2. Make sure you are in the Exchange Wallet, not the OTC Wallet.
3. On the Exchange Wallet page, find the crypto asset with a balance and select the corresponding cryptocurrency.
4. Click the Transfer button to move the assets from the Exchange Wallet to the OTC Wallet.

This process is instant and free. Once the transfer is complete, your crypto assets will appear in your OTC Wallet. Finally, you can use the balance in your OTC Wallet to sell your assets.