OTC User Guides
User Guides
- CoinCola OTC Trading User Guide (Website)
- CoinCola OTC Trading User Guide (App)
- What to pay attention to before trading
- How to buy Bitcoin
- How to sell Bitcoin
- How to post an OTC Offer (Website)
Trade Disputes
Deposits and Withdrawals
- Fill in the wrong address or information when depositing
- How to check on the status of a transaction?
- How to withdraw cryptocurrency from your wallet?
- How to deposit cryptocurrency to your wallet?
- How to verify cryptocurrency deposit to your CoinCola wallet?
- How to transfer cryptocurrency assets between OTC and Exchange accounts?
Verification
- How to verify your identification (KYC)-Website
- How to verify your identification(APP）
- What to do if you lose access to your Google Authenticator account
- Why was my identity verification denied?
- How to apply for identity verification via facial recognition
- What to do if you are not receiving SMS verification codes？
FAQ
- What can I do if I send cryptocurrency to the wrong address?
- What can I do if I deposit cryptocurrency to the wrong address?
- Why can't I chat with an OTC trader before placing an order?
- What can I do if my OTC trading partner takes too long to pay or doesn’t pay?
- What can I do if my OTC trade has not been completed or timed out?